Extra support for Online Bill Pay

Online Bill Pay is a wonderful tool to help you simplify your financial life, organize your bills, save checks and stamps, and offer peace of mind by setting up a payment schedule to ensure they are paid on time. However, sometimes it takes a little extra effort to get the process started, find the solution to a problem, or get immediate answer to an urgent question, such as:

  • How do I see the status of a payment I made?
  • How can I stop payment on a Bill Pay item I set up?
  • How do I set up a Payee in Bill Pay?

Our friendly Customer Support Team is always willing to help!

  • Call Traditions Bank Customer Care at 717-747-2600 between the hours of 8 a.m.-5 p.m., Monday through Friday, with your Bill Pay questions.
  • For current Bill Pay customers, Bill Pay Customer Service is also available. Call toll-free 1-844-815-9570 between the hours of 7 a.m.-1 a.m., 7 days a week.
If you are unable to call, here are a few other options that may help:
  • While logged into Bill Pay, click on the “How To” ? icon in the Payment Center to learn how to do things like set up automatic payments or reminders.
  • While logged into Bill Pay, click on the “Help Center” tab to find further information on topics such as managing your accounts, troubleshooting, etc.
  • Personal Bill Pay Customers:

Personal Bill Pay FAQs 

Video Tutorial 

  • Business Bill Pay Customers:

Business Bill Pay FAQs 

Video Tutorial 


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